Heather Muriel Nguyen

UX/UI:

Tools:

UX Designer • Module • iOS app

Identified 24 affinity map trends from 6 interviews, plotted along 6-phase user journey
Implemented 7 improvements based on 5 usability tests in a Phase 2 high-fidelity Figma prototype with 3 different flows and 29 frames tracking the full journey of a homebuyer becoming a homeowner
Leveraged team strengths with 2 UX designers, celebrating achievements during daily meetings

UX Designer • Stim Store • E-commerce website

Optimized the curation of fidget toys for neurodivergent adults with a high-fidelity Figma prototype
Weighed 7 competitors’ patterns with 6 interviewees’ ADHD, autism, and dyslexia accessibility concerns
Identified 15 trends through affinity mapping to develop 2 personas, 4 journey maps, and 8 wireframes
Conducted 3 usability tests and implemented 3 improvements that would increase user retention by 75%

UX/UI Designer • TalkMaze • Full-Time 04/2024 - 05/2024

Facilitated 10 client meetings with TalkMaze’s founder and COO, 4 coaches, 6 parents, and 4 student leaders, to address 5 urgent threats to the company’s long-term relationships with their staff and customers
Designed a high-fidelity Figma prototype with 23 frames to provide families with clear access to their personalized curriculum and coach feedback, which earned the founder’s trust and her praise during the final presentation

Speech and Debate Coach • SJUSD • Part-Time
09/2023 - Present

Prepares 80+ high schoolers in 30-min sessions for 14 public-speaking tournaments, solves student concerns on how to strengthen storytelling abilities, applying judge feedback through rapid iteration
Proposes compelling characters and choreography that match students’ creative instincts and address pain points

Speech and Debate Coach • SJUSD • Part-Time 09/2023 - Present

Prepares 80+ high schoolers in 30-min sessions for 14 public-speaking tournaments, solves student concerns on how to strengthen storytelling abilities, applying judge feedback through rapid iteration
Proposes compelling characters and choreography that match students’ creative instincts and address pain points

Operations Manager • Lesly Kahn & Company • Full-Time 07/2021 - 03/2023

Supervised 20+ projects with 4 cross-functional teams, facilitating weekly stand-ups to align on business needs
Rebuilt a team of 15+ staff by establishing empathetic collaboration that increased yearly retention rates by 250%
Streamlined written and visual content of 35+ email templates to enhance administrative efficiency and sales

Independent Producer & Filmmaker • Golden Filmworks • Part-Time
09/2019 - Present

Self-taught editing on Adobe Premiere Pro for a film with 13 festival screenings, 2 awards, and 4 distribution deals
Producing 9 films and TV projects with queer and trans communities of Color hungry for authentic representation
Manages the iteration of 3 film scripts and 5 usability tests for individual editing, color, and VFX prototypes
Leading a team of over 25 in delivering high-quality visual design and storytelling during 2-day shoots within allotted budget restrictions and adapting to unforeseen technical difficulties

Freelance Actor • Part-Time
02/2018 - Present

Personifies global brands, including Uber, Keurig, and Doritos, through streaming, TV, and print ad campaigns
Elevates language accessibility and cultural specificity by dubbing 3 films and 4 TV shows for Netflix and Disney+
Exemplifies product branding, as well as stakeholder collaboration and adaptability in high-pressure environments