UX Design Resume

As a UX Designer, I leverage my 6+ years in award-winning filmmaking to create empathetic, socially-conscious, and collaborative solutions that empower neurodivergent, marginalized communities. I'm based in Burbank, CA, and I'm available to travel and work remotely.

As a UX Designer, I leverage my 6+ years in award-winning filmmaking to create empathetic, socially-conscious, and collaborative solutions that empower neurodivergent, marginalized communities. I'm based in Burbank, CA, and I'm available to travel and work remotely.

Skills

UX/UI:

  • Wireframing

  • Prototyping

  • Sketching

  • Web & Mobile Design

  • Visual Design

  • Interaction Design

  • Usability Testing

  • Heuristic Evaluation

  • User Research

  • Competitive and Comparative Analysis

  • Affinity Mapping

  • User Flows

  • Card Sorting

  • Journey Mapping

  • Personas

  • Information Architecture

Tools:

  • Figma

  • FigJam

  • Adobe Premiere Pro

  • Google Workspace

  • Optimal Workshop

  • Microsoft Office

  • Trello

  • Slack

Design Projects

UX Designer • Module • iOS app

  • Identified 24 affinity map trends from 6 interviews, plotted along Module’s 6-phase user journey

  • Implemented 7 improvements based on 5 usability tests in a Phase 2 high-fidelity Figma prototype with 3 different flows and 29 frames tracking the full journey of a homebuyer becoming a homeowner

  • Leveraged team strengths with 2 UX designers, celebrating achievements during daily meetings

UX Designer • Stim Store • E-commerce website

  • Optimized the curation of fidget toys for neurodivergent adults with a high-fidelity Figma prototype

  • Weighed 7 competitors’ patterns with 6 interviewees’ ADHD, autism, and dyslexia accessibility concerns 

  • Identified 15 trends through affinity mapping to develop 2 personas, 4 journey maps, and 8 wireframes

  • Conducted 3 usability tests and implemented 3 improvements that would increase user retention by 75%

Experience

UX/UI Designer • TalkMaze • Full-Time                 04/2024 - 05/2024

  • Facilitated 10 client meetings with TalkMaze’s founder and COO, 4 coaches, 6 parents, and 4 student leaders, to address 5 urgent threats to the company’s long-term relationships with their staff and customers

  • Designed a high-fidelity Figma prototype with 23 frames to provide families with clear access to their personalized curriculum and coach feedback, which earned the founder’s trust and her praise during the final presentation

Speech and Debate Coach • San Jose Unified School District • Part-Time                 09/2023 - Present

  • Prepares 80+ high schoolers in 30-min sessions for 14 public-speaking tournaments, solves student concerns on how to strengthen storytelling abilities, applying judge feedback through rapid iteration

  • Proposes compelling characters and choreography that match students’ creative instincts and address pain points

Operations Manager • Lesly Kahn & Company • Full-Time   07/2021 - 03/2023

  • Supervised 20+ projects with 4 cross-functional teams, facilitating weekly stand-ups to align on business needs

  • Rebuilt a team of 15+ staff by establishing empathetic collaboration that increased yearly retention rates by 250%

  • Streamlined written and visual content of 35+ email templates to enhance administrative efficiency and sales

Independent Producer & Filmmaker • Golden Filmworks • Part-Time                                  09/2019 - Present

  • Self-taught editing on Adobe Premiere Pro for a film with 13 festival screenings, 2 awards, and 4 distribution deals 

  • Producing 9 films and TV projects with queer and trans communities of Color hungry for authentic representation

  • Manages the iteration of 3 film scripts and 5 usability tests for individual editing, color, and VFX prototypes

  • Leading a team of over 25 in delivering high-quality visual design and storytelling during 2-day shoots within allotted budget restrictions and adapting to unforeseen technical difficulties

Freelance Actor • Part-Time                                                                                                              02/2018 - Present

  • Personifies global brands, including Uber, Keurig, and Doritos, through streaming, TV, and print ad campaigns

  • Elevates language accessibility and cultural specificity by dubbing 3 films and 4 TV shows for Netflix and Disney+

  • Exemplifies product branding, as well as stakeholder collaboration and adaptability in high-pressure environments 

Education & Certifications

General Assembly • User Experience Design Immersive • Remote                                           02/2024 - 05/2024

500+ hours honing skills in rapid iteration, user-centered research, design thinking, team management, and client relations. 

University of California, Davis • Davis, CA                         08/2013 - 06/2017

Bachelor of Science, Psychobiology; Minor, English; Honors

Heather Muriel Nguyen
San Jose, CA